Returns

CRITERIA TO RETURN AN ITEM

A return must be logged within 14 days of being delivered. All products must be in a re-saleable condition and in its original packaging with all labels attached. Any free promotional gift must also be included in the return.
Email the following information to info

  • Your order number
  • Preferred method of refund (Would you like a voucher towards your next purchase or a refund?)
  • A courier will be booked for collection of product(s).
  • Once the inspection of the product is done and the return is validated, a refund/voucher for the purchase price will be processed. This process may take approximately 5 - 7 working days.
  • We reserve the right to refuse a return if the above conditions have not been met, or the above procedure was not followed.

Please note that exchanges are contingent upon stock availability of desired replacement item(s), and customers will be given the option to either accept the exchange or request a refund if item available.