RETURNS POLICY

DELIVERY & RETURNS POLICY

This policy applies to products bought from Joma Sport South Africa. It forms part of the Joma Sport Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way. However, we reserve the right to refuse a return, exchange, repair or refund if the conditions or procedures described in this policy have not been met.

At Joma Sport South Africa, we strive to provide high-quality products and excellent customer service, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product you have received, we will do our best to resolve the issue quickly and fairly in accordance with the terms set out in this policy.

We are, however, not able to give a refund, exchange or credit your account for the following items:

• intimates, swimwear, bodysuits or underwear;
• products which have been personalised for you or made to your specifications (unless defective); and
• electronic vouchers.

Please note that the proof of purchase (such as an order confirmation, invoice or receipt) may be required for all returns, exchanges, repairs or refunds.

Different return scenarios require different return processes, as explained below. So please refer to the section that best describes your situation.

1. Unwanted Products

You can return an unwanted product to us, provided that:

• it is undamaged and unused, with the original labels and stickers still attached;
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
• it is not missing any accessories or parts; and
• the return is logged within 14 days of delivery.

You can log a return by completing the “Returns” form at the bottom of our webpage or CLICK HERE.

• A R100 collection fee applies. Payment can be made directly through the returns form.
• Once payment is received, your return will be logged and a courier will be arranged to collect your item.
• Our courier may refuse collection if the item is not properly packaged for transport.

Once we have inspected the product and validated your return, we will refund your account with the purchase price of the product. Refunds are generally processed within 8 days of logging the return, however, please allow 1 to 4 working days for the refund to reflect in your account.

2. Exchanges

You can exchange a product, provided that:

• it is undamaged and unused, with the original labels and stickers still attached;
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
• it is not missing any accessories or parts; and
• the return is logged within 14 days of delivery.

You can log an exchange request by completing the “Returns” form at the bottom of our webpage or CLICK HERE.

• A R100 collection fee applies. Payment can be made directly through the returns form.
• Once payment is received, your exchange will be logged and a courier will be arranged to collect your item.
• Our courier may refuse collection if the item is not properly packaged for transport.

Once we have inspected the product and validated your return, we will process your exchange and deliver the new product to you. If the requested replacement item is unavailable, we will contact you, and you will have the option to:

• choose an alternative item (any difference in price will be payable or refunded to you); or
• request a refund of the purchase price of the original product.

Refunds are generally processed within 8 days of logging the return, however, please allow 1to 4 working days for the refund to reflect in your account.

 3. Incorrect Product Delivered

If we accidentally deliver the wrong product to you, if the product is not as described on the website, or if it is missing any accessories, please notify us at online@jsport.co.za within 14 days of delivery.

We will collect the product from you at no charge. The product must be:

• undamaged and unused, with the original labels and stickers still attached;
• in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).

Once we have inspected the product and validated your return, we will, at your choice:

• deliver the correct product to you as soon as possible (if available);
• deliver an alternative item (any difference in price will be payable or refunded to you); or
• refund your account with the purchase price of the product.

Refunds are generally processed within 8 days of logging the return, however, please allow 1to 4 working days for the refund to reflect in your account.

 4. Products Damaged on Delivery

If the product you receive is damaged at the time of delivery, please notify us at online@jsport.co.za within 14 days of delivery.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice:

• repair the product (if possible);
• replace the product;
• deliver an alternative item (any difference in price will be payable or refunded to you); or
• refund your account with the purchase price of the product.

Refunds are generally processed within 8 days of logging the return, however, please allow 1to 4 working days for the refund to reflect in your account. Repairs and replacements may take longer depending on parts or replacement availability.

5. Defective Products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect?

A defect is a material imperfection in the manufacture of a product or any characteristic of a product which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from fire;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorised alterations to the product; or
• where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 6 months after delivery.

You can do so by contacting online@jsport.co.za, and we will arrange to collect the product from you at no charge. Please include all accessories that were sold with the defective item when you return it.

Once we have inspected the product and validated your return, we will, at your choice:

• repair the product;
• replace the product;
• deliver an alternative item (any difference in price will be payable or refunded to you); or
• refund your account with the purchase price of the product.

Refunds are generally processed within 8 days of logging the return, however, please allow 1to 4 working days for the refund to reflect in your account. Repairs and replacements may take longer depending on parts or replacement availability.

6. Vouchers & Coupons

There are two types of coupons:

• Fixed Coupons (e.g. R100 off)
• Percentage Coupons (e.g. 10% off)

If an order paid for with a coupon is cancelled or a product is returned, the value of the discount/coupon will be deducted from the refund amount. The remaining balance will be refunded to your account.

Where applicable, Joma Sport may issue a replacement coupon equal to the value of the original discount/coupon. The use of replacement coupons may be subject to restrictions at Joma Sport’s discretion.

If a voucher was used to purchase a product that is later returned, the portion paid with the voucher cannot be refunded in cash and will instead be credited to your account.

Vouchers cannot be used on sale or outlet items.

7. Outlet Items

Outlet items may only be returned for a refund in the form of store credit or a Joma gift voucher. Exchanges are permitted for outlet items only if the required size is available. All returns must still meet the standard return conditions, including being unused, unwashed, and in their original packaging with tags attached. Store credit or Joma vouchers issued for returned sale items are non-transferable and cannot be redeemed for cash. Vouchers cannot be used on sale or outlet items.